Legal

Privacy policy

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Last updated 20 August 2026

1Introduction

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Expressions defined in our Terms and Conditions or in our Terms of Use have the same meanings in this policy.

2Who we are

Venneo Ltd is the “data controller” for the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company name: Venneo Ltd
Company registration number: 17405552
Registered office address: Noble House, Ind Est, Eaton Road, Hemel Hempstead, HP2 7UB
Data protection contact: Ian Poole, Director

Email: [email protected]
Telephone: 01780 407408
Post: Noble House, Ind Est, Eaton Road, Hemel Hempstead HP2 7UB

3Information we may collect from you

We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us. We may collect and process the following data about you:

Information that you provide to us by filling in forms on our website venneo.co.uk (“Website”), including any personal information relating to you, your health or care needs, or your organisation, provided when you make an enquiry or referral, or request a quotation or assessment
Information about your use of the Website, including details of your visits and the pages you access
Information about your computer or device, including, where available, your IP address, operating system, and browser type
Any other information you give us when you voluntarily complete customer surveys, provide feedback, or take part in promotions
If you contact us, we may keep a record of that contact

4Health and assessment information

As part of arranging and carrying out equipment assessments, we may also collect information about your health condition, functional needs, and the equipment trialled or recommended for you. This is classed as “special category data” under UK GDPR and receives extra legal protection.

We only collect and use this information with your consent, or where necessary to provide health or social care, and we do not use it for any purpose beyond assessing and providing appropriate equipment unless you tell us otherwise or we are required to by law.

5Marketing

We would like to send you information about the products and services of Venneo Ltd which may be of interest to you. If you have consented to receive marketing messages, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

Venneo Ltd will not share your information for marketing purposes with companies outside Venneo Ltd.

If you no longer wish to be contacted by us for marketing purposes, please email or write to us.

6Use of cookies

We may obtain information about your internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that helps us to improve our Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

If you register with us or if you continue to use our Website, you agree to our use of cookies for the purposes set out in this policy. When you first visit our Website, a cookie will be created which will store a session ID that we will use to reference you over multiple page views. This session ID will not be passed on to any third party service providers.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. Your browser’s “Help” function will explain how to find and manage your cookie settings. However, if you use your browser settings to block all cookies, including essential cookies, you may not be able to access all or parts of our Website.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our Website. Except for essential cookies, all cookies will expire after a reasonable period.

7Who we will share your information with

We will only share your information as set out below:

With your referring healthcare professional or care team, to coordinate your assessment and equipment provision
With third party suppliers involved in the fulfilment of equipment orders and other services, including credit control and credit reference agencies where relevant

We may also disclose your personal information to other third parties if:

Substantially all of the assets of Venneo Ltd are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets
We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or Terms of Use

8Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you, or where you have chosen, a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, including us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9How long we keep your information

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or regulatory requirements.

If you would like to know how long we will hold a particular record, please ask us using the details in section 14 and we will tell you.

10Uses made of the information

We and the companies we share your information with may analyse and use information held about you in the following ways:

To ensure that content from our Website is presented in the most effective manner for you and for your computer
To understand your equipment and support needs
To provide you with relevant updates and other related news
To provide you with information, offers, products, or services that you request, or which we feel may interest you
To carry out our obligations arising from any contracts entered into between you and us
To notify you about changes at Venneo Ltd

11Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data from time to time. You can also exercise this right at any time by contacting us through the enquiry form on our website.

Our Website and emails may, from time to time, contain links to and from the websites of our partner networks, suppliers, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

12Access to information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing or writing to us.

13Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. This privacy policy was last updated on 20 August 2026.

14Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:

Email: [email protected]
Telephone: 01780 407408
Post: Noble House, Ind Est, Eaton Road, Hemel Hempstead HP2 7UB